bd9's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services and products of the bd9 platform. It takes effect when you browse our website, register an account, make a deposit, or take part in any gaming activity.

bd9 considers users' personal information a valuable asset. That is why we maintain transparency at every step — from collection through storage to use. Our Terms and Conditions work as a linked document alongside this privacy policy — reading both together will give you a complete understanding of how the service is structured.

This policy has been prepared in line with applicable data protection regulations and the Digital Security Act of Bangladesh. If any changes are made, we will update the date on this page.

2 What Information We Collect

bd9 collects the following types of information:

2.1 Information You Provide Directly

Information you provide at registration — such as your full name, mobile number, email address, date of birth, and payment details. Details from a national identity card or other identification document may also be requested to verify your age. bd9 provides services only to those aged 21 or above — this verification process is conducted to confirm that requirement.

2.2 Automatically Collected Information

When you use the bd9 platform, certain information is recorded automatically for technical reasons. This includes your device's IP address, browser type, operating system, session duration, and browsing activity logs.

2.3 Transaction-Related Information

Records of deposit and withdrawal activity are retained. Transaction dates, amounts, and reference numbers related to our payment methods — bKash, Nagad, and Rocket — are stored in the system.

2.4 Cookies and Tracking Technologies

We use first-party cookies to keep your login session active, remember your preferred language, and improve service quality. We do not use third-party advertising cookies.

3 Purpose of Information Use

Collected information is used for the following purposes:

• Creating, verifying, and managing accounts.
• Processing financial transactions including deposits and withdrawals.
• Preventing fraud and ensuring platform security.
• Customer support — resolving your complaints and questions via live chat and email.
• Technical improvement of the platform and enhancement of service quality.
• Sending responsible gaming notifications.
• Complying with applicable legal obligations.

bd9 never sells your personal information to third parties. Information may also be used to run the programmes described in our Responsible Gaming section, such as identifying excessive gaming and alerting users.

4 Information Storage and Security

bd9 uses SSL encryption technology to keep all data transfers secure. Your password is never stored in plain readable form — it is protected using a one-way cryptographic hashing method.

Financial data is kept on separate secure servers and access is restricted to authorised staff only. Security reviews are carried out regularly, and any unusual activity is acted on immediately.

The retention period for information is determined by service activity and legal requirements. Even after an account is closed, we are legally required to retain certain financial transaction records for a specified period under applicable regulations.

5 Sharing Information with Third Parties

bd9 may share information in the following limited circumstances:

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Technology Partners: Software providers involved in operating the platform may access limited information under contractual confidentiality terms.
• Legal Obligations: Information may be provided in compliance with a valid order from a competent court or authority.
• Fraud Prevention: Specific information may be shared with verification bodies when necessary to protect an account.

Outside the cases listed above, your information is not transferred to any third party for any commercial or other purpose.

6 User Rights

You have the following rights on the bd9 platform:

6.1 Right to Access Information

You have the right to request access to the personal information stored in your account. You can send such a request to our support team by email.

6.2 Right to Correct Information

If any of your information is incorrect or out of date, you can request a correction. Our support team will verify the details and make the necessary changes in due course.

6.3 Right to Close Your Account

You may request to close your bd9 account at any time. Any active balance can be withdrawn before closure. However, we are required to retain certain financial records for legal reasons.

6.4 Right to Opt Out of Communications

If you no longer wish to receive promotional messages, let the support team know and we will remove you from the marketing list. Essential account-related communications will continue.

7 Protection of Minors

All bd9 services are strictly for those aged 21 or above. The platform never knowingly collects or stores information from any minor. Age verification is a mandatory step in the registration process.

If a minor has accidentally created an account, a parent or guardian — or the minor themselves — can notify our support team and the account will be closed immediately and the collected information deleted.

8 Policy Changes

bd9 reserves the right to update this privacy policy at any time. In the case of significant changes, registered users will be notified by email or platform notification.

If you continue using the platform after a change, it will be considered that you have accepted the updated policy. For more detail on any aspect of the policy, you will find relevant questions and answers in our FAQ section.

9 Contact and Complaints

If you have any questions or complaints about this privacy policy, please contact our support team. bd9 provides support in both Bengali and English, 24 hours a day, seven days a week.